It is possible to modify or cancel an order but within a very short time.

Our orders are generally prepared and shipped within 48 hours. If you wish to modify or cancel your order, we invite you to contact us as soon as possible via our contact form on our website, specifying the purpose of your request. We will do our best to respond, as the order has not yet been shipped. No commitment can be guaranteed in this regard.

If you have placed multiple orders on the same day and would like to consolidate them, please contact us as soon as possible. If the order is still being prepared, we will do our best to accommodate your request, but cannot guarantee it.

We sincerely apologize for this inconvenience.

Despite all the care taken in preparing our packages, an error may occur.

In this case, please contact us via our contact form , specifying your order number and attaching a photo of the product if necessary.

We'll send you a return label to return the item(s) to us free of charge. Upon receipt of the return, we'll refund it via the same payment method you used when placing the order. If the item(s) are missing, we'll get back to you promptly with a suitable solution.

We recommend trying from another browser or device.

If the problem persists, please send us a screenshot to the following address: customer.service@moismont.com

You can track your order at any time on the carrier's page here by entering your tracking number indicated on your order confirmation (received by e-mail).

If the delivery time (3 to 5 working days) has been exceeded, we invite you to contact the carrier's customer service directly. If you do not have information on the carrier in charge of delivery, please refer to your order confirmation email or log in to your customer area and refer to your “order history”.

You can track your order via:

- Your shipping confirmation email.

- Your customer area, “Orders” section.

Before contacting us, here are some useful checks:

1. Check the follow-up

The tracking link is available in your customer account, under "Orders", or in the shipping confirmation email.

2. Check the estimated delivery date

It is indicated on the tracking page. Delivery may take place before or after this date.

3. Do some checking

Is the delivery address provided correct?

Did a neighbor, caretaker, or member of your household receive the package?

Have you received a delivery notice (mailbox, SMS, email)?

4. Contact us

If your package still hasn't arrived 3 business days after the estimated delivery date, please contact us. We'll investigate with the carrier and offer you a solution.

France : Colissimo

International : DHL

France:

Standard delivery: 3 to 4 working days

Express delivery: 2 working days

International :

3 to 7 working days

Delivery times are estimated from the time the order is shipped (usually the business day following your purchase), and may vary depending on the period (sales, holidays, public holidays).

We deliver throughout the European Union, the United Kingdom, Switzerland, America, Asia, Africa and Oceania.

Delivery and customs charges may apply depending on the destination country.

You have 14 days from receipt of your order to return your items to us.

Items must be in their original condition, unworn, unwashed, with their tags intact.

Personalized items (e.g. embroidery) cannot be returned.

Returns of worn, washed or damaged clothing will not be accepted.

Carefully package the items to be returned.

Attach a note with your full contact details and the purpose of your return.

The choice of carrier is your responsibility.

We recommend sending your package by registered mail or with a service that provides dated proof of sending.

Return address to use:

MOISMONT SAS
MOISMONT ESTATE
80120 VRON
FRANCE

Return costs are your responsibility.

You are free to choose your carrier for returning items.

We recommend that you use proof of delivery (registered or other) to ensure tracking and proper receipt of your return.

Upon receipt and inspection of the returned items, we will proceed with the refund.

The refund will be made to the same payment method used when you placed your order.

The reimbursement period is 14 to 30 days maximum depending on bank processing.

In the event of a partial return, the amount refunded will correspond to the value of the returned items.

For a full return, the refund will only include the value of the returned items. The original delivery charge will not be refunded.

Defective or Incorrect Items: If you have received a defective or incorrect product, please contact us before returning by sending a photo to our customer service via the contact form . We will provide you with a prepaid return label.

Sale items: Items purchased on sale can be returned under the same conditions, with return shipping costs at your expense.

Your banking information is protected thanks to an advanced encryption system.

We do not store any banking data on our servers.

We accept Visa, Mastercard, American Express, as well as payments via PayPal, ShopPay and ApplePay.

Only one promotional code can be used per order.

Each code has an expiration date, specified in the terms of use or in the communication email.

Some codes are reserved for specific customers or countries and for limited periods.

If your promo code isn't working, check these points. For any questions or issues, contact us and attach a screenshot of the error message if possible.

You can place an order without creating an account, or choose to register to benefit from a personalized customer area.

To create an account, click on the “My Account” icon at the bottom of the home page and complete the registration form.

To access your account, click on the “My Account” icon at the bottom of the home page.

Enter your email address and password, then confirm to access your personal space.

You can modify your personal information at any time from your customer area by clicking on “Modify” .

If you encounter any difficulties, please do not hesitate to contact us for assistance.

To simplify your future orders, you can save multiple delivery addresses and update them as you wish in your customer area.

Receive the latest Moismont news and our exclusive offers by subscribing to our newsletter at the bottom left of the homepage.

To unsubscribe, use the link at the bottom of each newsletter.

For any technical issues related to your account, please contact us at customer.service@moismont.com.

The manufacturing location of each product is indicated in the "Description" section of its dedicated page. You will also find information on the materials used.

If the item is out of stock, you can register directly on the relevant product page to receive a notification as soon as it is available again.

Please note that our collections are seasonal and some items may not be reissued once permanently sold out.

Specific care instructions for each product are detailed in the "Care" section of the description. You will also find these instructions on the product's care label.

Cotton: A natural fiber that requires simple care. Wash your items at a maximum of 30°C with similar colors. Avoid bleaching. Air dry and iron at a low temperature (max. 110°C).

Wool: A delicate fiber that requires careful care. After use, air your garment by hanging it out to dry and store it flat to avoid creases. Ironing is not recommended.

Silk: A delicate fiber that requires hand washing, preferably in cold water. Store your item flat, air dry, and gently iron it inside out.

Our customer service team is available Monday to Friday, from 9:30 a.m. to 6:30 p.m., to answer your questions and assist you with your procedures.

Average response time: 12 hours during business days.

By email: customer.service@moismont.com

Via the contact form available at the bottom of each page of the site under “Contact us”

On social media: @moismont

Don't hesitate to contact us, we are here to help you!