Where is my order?

To track your order, please consult the order confirmation email or the order dispatch email, or click here.

Is it possible to return a product? If so, how?

All our products are sold under the “satisfied or reimbursed” clause. However, once a piece has been customized, it cannot be returned. In accordance with the law, you have a 14-day right of withdrawal to return products to us without having to justify the reason. This right is exercised by returning the product; you are only responsible for the return postage costs. Refunds will be made within a maximum of 30 days after receipt and inspection of the items in our warehouse. Refunds will be made by the same method of payment used at the time of purchase.

In accordance with MOISMONT's general conditions of sale, returns of washed and/or worn garments, as well as damaged packaging, will be refused. Similarly, if the embroidery option is chosen, it is impossible to return the personalized item.

It is up to you to choose your carrier. You must keep all proof of return, which implies that items must be returned by registered post or by any other means giving a certain date to this dispatch. Please send your returns to this address:

MOISMONT SAS
DOMAINE DE MOISMONT
80120 VRON
FRANCE

Do I have to pay for return postage?

If you wish to return a product(s), you are responsible for the shipping costs.

How and when can I get my money back?

Refunds will be made within a maximum of 30 days, depending on the method of payment chosen when the order was placed.

I ordered products on sale / with a promotional code, can I be reimbursed?

Items sold on sale can be reimbursed, but you are responsible for return shipping costs. Therefore, if you wish to return a promotional item, please send it to the following address:

MOISMONT SAS
DOMAINE DE MOISMONT
80120 VRON
FRANCE

Please include your contact details and the purpose of the return in your parcel. As soon as we receive your return, we will contact you to inform you of your refund. You are responsible for return shipping costs.

There's an error in the order I received. What should I do?

Despite all the care we take in preparing our parcels, a product may be missing or incorrect. Similarly, after the parcel has been transported, one of the products may turn out to be faulty. We apologize for any inconvenience!

In this case, please contact us as soon as possible via our contact form with your contact details and order number. We will provide you with a return label so that you can send back the faulty or defective product free of charge. As soon as we receive your return, we'll refund the amount received via the payment method you used to place your order. If an item is missing, we'll get back to you as soon as possible with a suitable solution!

I would like to make an exchange. What are the conditions?

Exchanges are not possible. If you wish to exchange a part, simply return the item and we will reimburse you within 30 days of receipt of the parcel at our premises. You can then place an order for the new item.

For the return of your order, it is up to you to choose your carrier. You are responsible for return shipping costs. Please return the item to the following address:

MOISMONT SAS
DOMAINE DE MOISMONT
80120 VRON
FRANCE

How can I track my returned order?

In order to track any order that has been returned to us, we invite you to refer to the carrier you have chosen and the tracking number that has been allocated to you. To do this, we ask you to keep any proof of return (registered mail or proof of standard shipment).