To track my order, please consult the order confirmation email or the order dispatch email, or click here.

Yes

It's possible to modify or cancel your order, but delays are very limited as we prepare and dispatch your orders in less than 2 days.

For these urgent situations, we invite you to fill in the contact form, specifying the purpose of your request so that it can be processed immediately.

Despite all the care we take in preparing parcels, it is possible that a product may be missing or incorrect. Similarly, after the parcel has been transported, one of the products may turn out to be faulty. We apologize for any inconvenience!

Please contact us as soon as possible via our contact form with your contact details and order number. We will provide you with a return label so that you can send back the faulty or defective product free of charge. As soon as we receive your return, we'll refund the amount received via the payment method you used to place your order. If an item is missing, we'll get back to you as soon as possible with a suitable solution!

If you have not received an order confirmation, please log in to your customer area and refer to your “order history” where the tracking number and status of your order are shown.

You can track your order at any time on the carrier's page here by entering your tracking number indicated on your order confirmation (received by e-mail).

If the delivery time (3 to 5 working days) has been exceeded, we invite you to contact the carrier's customer service directly. If you do not have information on the carrier in charge of delivery, please refer to your order confirmation email or log in to your customer area and refer to your “order history”.

Yes

All our products are sold under the “satisfied or reimbursed” clause. However, once personalized, parts cannot be returned. In accordance with the law, you have a 30-day right of withdrawal to return products to us without having to justify the reason. This right is exercised by returning the product; you are only responsible for the return postage costs. Refunds will be made within a maximum of 30 days after receipt and inspection of the items in our warehouse. Refunds will be made by the same method of payment used at the time of purchase.

In accordance with MOISMONT's general terms and conditions of sale, returns of washed and/or worn garments, as well as damaged packaging, will be refused. Similarly, if the embroidery option is chosen, it is impossible to return the personalized item.

It is up to you to choose your carrier. You must keep all proofs of return, which implies that items must be returned by registered mail or by any other means giving a certain date to the shipment. Please send your returns to this address:

MOISMONT SAS
DOMAINE DE MOISMONT
80120 VRON
FRANCE

Yes

If you wish to return a product(s), shipping costs are indeed at your expense.

In order to track any order that has been returned to us, we invite you to refer to the carrier you have chosen and the tracking number that has been allocated to you. For this purpose, we ask you to keep any proof of return (registered mail or proof of standard shipment).

The refund will be paid within a maximum of 30 days depending on the payment method chosen when ordering.

Yes

Items sold on sale can be refunded but the return costs are your responsibility. Therefore, if you wish to return an item purchased on sale, we invite you to send it to the following address:

MOISMONT SAS
MOISMONT ESTATE
80120 VRON
FRANCE

Please specify in your package your contact details and the purpose of this return. As soon as we receive this return, we will contact you to inform you of your refund. The return costs are your responsibility.

No

Exchanges are not possible. If you wish to exchange a part, simply return the item and we will refund you within 30 days of receipt of the package at our premises. You can then order the new item you want.

For the return of your order, it is up to you to choose your carrier. The return costs are your responsibility. Please return the item to the following address:

MOISMONT SAS
MOISMONT ESTATE
80120 VRON
FRANCE