How do I track the delivery of my order?

You can track your order at any time on the carrier's page here by entering your tracking number listed on your order confirmation (received by email).

If you have not received an order confirmation, please log in to your customer area and refer to your "order history" where the tracking number is indicated.

If you do not have a customer account and have not received a confirmation email, we invite you to send us a message via our contact form .

A problem with the delivery of my order?

If you encounter a problem with the delivery of your order (delay, absent for reception, order returned to sender, etc.) please contact the carrier's customer service directly. If you do not have information on the carrier in charge of delivery, please refer to your order confirmation email or log in to your customer area and refer to your "order history".

I can't find my tracking number

Your tracking number is indicated on your order confirmation received by email.

If you have not received an order confirmation, please log in to your customer area and refer to your "order history" where the tracking number is indicated.

If you do not have a customer account and have not received a confirmation email, we invite you to send us a message via our contact form .

Where do you deliver?

We deliver our products everywhere in France and around the world! YEAY

Please note that customs fees are not included in the price of your order.

What delivery methods are offered?

When validating your basket, we offer you 2 delivery methods:

• At home
• At Relay Point (France)

What are the delivery costs?

Delivery costs vary depending on the delivery method and are specified to you at the payment stage.

• At home: €10 (France)
• Relay Point: €7 (France)

Delivery costs are free worldwide for purchases over €150.

Please note that prices may increase depending on the weight of the package.

What are the delivery times?

All validated orders are processed the next day and shipped the following business day. For export deliveries, the time will be 3 to 5 business days after the package is taken over by the carrier.

Please note that all orders validated on Friday are processed on Monday. The delivery times indicated are indicative times which may vary slightly.

Gift Delivery

We create our products to please you but also for the pleasure of giving! We therefore place particular importance on the preparation of your gift orders.

At your request, we can remove the price tag, the paper invoice, pack in a Moismont gift bag and add a little personalized note!

To do this, please specify your wishes when ordering in the “Special instructions for ordering” section.